Level one primary which is concern of providing the basic health services. The Ministry of Health (MoH) in Saudi Arabia offers three kinds of healthcare services as shown in Figure 1. Hospital usually takes the decisions of Referral procedure based on several cases such as emergency case, more diagnostic or experts’ opinions. Improvement is expected after all of the long term recommendations have beenĪ referral can be defined as a procedure to transfer a patient from a healthcare organization which does not have sufficient resources (such as facility, physicians, skills or equipment’s) to another healthcare organization that has better level of services, facility, experts or equipment’s. ![]() Times was achieved and sigma improved from 2.05 to 2.2 even greater Sigma project was completed, a noticeable improvement in compliance to response Then DMAIC methodology was utilized to decrease theĭelay in physicians’ response time to the referral system. ![]() Improve the referral process, this study reveals implications for their use in Process of referral unwieldy, making the process less efficient and effective.īy addressing the application of Lean principles and Six Sigma methodology to Referral requests in 2015, a 13.6% increase compared with 2014. King Abdullah Medical City received 16,807 Saudi Arabia as a case study to explore using Lean Six Sigma as a way to This research uses King Abdullah Medical City in Makkah, Referral is the procedure of directing a patient to an appropriate System, begun in 1978, to be one of the primary components of any medical The World Health Organization considers the referral
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